Returns & Exchanges
At The Mocktail Club, we want you to love every sip of our premium non-alcoholic blends. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day window for replacements or refunds on all food and beverage products.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For damaged or defective items, please attach clear photos of the packaging and the product labels to help us improve our quality control.
Review Process
Our team will review your submission within 48 hours to determine eligibility for a full refund or a complimentary replacement shipment.
Receive Resolution
Once approved, refunds are processed back to your original payment method within 5-7 business days, or your replacement order will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing